Frequently Asked Questions (FAQs)

Welcome to Fragrance Vault. Below are answers to some of the most frequently asked questions about our fragrances, shipping, returns, and customer service.

1. What products do you sell?

We offer a wide variety of premium fragrance products, including:

  • Men's Fragrances

  • Women's Fragrances

  • Unisex Fragrances

  • Eau de Parfum (EDP)

  • Eau de Toilette (EDT)

  • Cologne

  • Gift Sets

  • Travel-Size Fragrances

  • Fragrance Accessories (where available)

Our collection is regularly updated with new arrivals and popular products.

2. Where do you ship?

We currently ship within the United States only.

At this time, international shipping is not available.

3. How long does shipping take?

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping (if available): 1–3 Business Days

Delivery times may vary depending on your location and the shipping carrier.

4. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.

Please allow 24–48 hours for the tracking information to become available.

5. Can I cancel or modify my order?

Yes, but only before your order has been processed for shipment.

Once an order has been shipped, it cannot be canceled, modified, or redirected.

6. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your location.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned products must be:

  • Unused

  • In their original condition

  • In their original packaging

  • Include all accessories and components

Please review our Return & Refund Policy for complete details.

8. What should I do if my order arrives damaged or incorrect?

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing items

please contact Fragrance Vault within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the product

  • Photos of the shipping box

  • Photos of the packaging materials

Our support team will review your request and provide an appropriate solution.

9. Are your fragrances authentic?

Yes.

We are committed to offering 100% authentic fragrances sourced from trusted suppliers and distributors.

10. How should I store my fragrance?

To help maintain the quality of your fragrance:

  • Store it in a cool, dry place.

  • Keep it away from direct sunlight and heat.

  • Keep the bottle tightly closed when not in use.

  • Avoid storing it in humid environments such as bathrooms.

11. What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?

Eau de Parfum (EDP) generally contains a higher concentration of fragrance oils and typically lasts longer.

Eau de Toilette (EDT) has a lighter concentration, making it ideal for everyday wear.

12. Are all products brand new?

Yes.

Unless otherwise stated on the product page, all products sold by Fragrance Vault are brand new, carefully inspected, and securely packaged before shipping.

13. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment gateways.

We do not store your complete credit or debit card information on our servers.

14. Do you offer discounts or promotions?

Yes!

We regularly offer:

  • Seasonal Sales

  • Holiday Promotions

  • Limited-Time Discounts

  • Bundle Deals

  • Exclusive Online Offers

Subscribe to our newsletter or visit our website regularly to stay updated on the latest promotions.

15. Do you restock sold-out products?

Many of our products are restocked based on availability.

If an item is currently out of stock, please check back later or contact our customer support team for availability updates.

16. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, the Fragrance Vault customer support team is happy to assist you.

Store Name: Fragrance Vault

📧 Email: help.fragrancevaults@outlook.com

📍 Address: 15202 N 5th Ave, Phoenix, AZ 85023