Return & Refund Policy

🔄 RETURN & REFUND POLICY

Customer Satisfaction Matters

At Fragrance Vault, customer satisfaction is our top priority. We are committed to providing high-quality luxury fragrances and an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy explains how returns, refunds, exchanges, and order cancellations are handled for purchases made through our website.

Because perfumes and fragrances are personal-use products, certain hygiene, safety, and product integrity standards apply. Please review this policy carefully before placing your order.

✅ Return Eligibility

We accept eligible returns within 30 days of the delivery date, provided all of the following conditions are met:

  • The fragrance is unopened and unused.
  • The original manufacturer seal remains intact.
  • The item is returned in its original packaging.
  • The product is in resalable condition.
  • Proof of purchase (order number or receipt) is provided.

Returns that do not meet these requirements may not qualify for a refund.

🚫 Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

  • Opened perfumes or fragrances
  • Used products
  • Products with broken or removed safety seals
  • Items missing original packaging
  • Gift cards (if applicable)
  • Clearance or final sale items marked as non-returnable
  • Products damaged after delivery due to misuse, improper storage, or accidental damage

💥 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photos of the product
  • Photos of the shipping box and packaging

After reviewing your claim, we may offer:

  • A replacement product (subject to availability)
  • A full refund
  • Store credit (when applicable)
  • Another appropriate resolution

📦 How to Start a Return

Step 1: Contact Customer Support

Before returning any item, please contact our customer support team.

Please include:

  • Your order number
  • Reason for the return
  • Photos (if applicable)

Step 2: Return Authorization

If your return request is approved, we will provide return instructions along with the appropriate return address.

Step 3: Ship the Product

Carefully package the item to prevent damage during transit and return it according to the instructions provided.

Please note that returns sent without prior authorization may not be accepted.

🚚 Return Shipping Costs

We will cover return shipping costs if the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item shipped by us

For all other approved returns, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking.

💰 Refunds

Once your returned item has been been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return resulted from our error.
  • Refund processing times may vary depending on your bank or payment provider.
  • Your financial institution may require additional processing time before the refund appears in your account.

🔁 Exchanges

At this time, Fragrance Vault does not offer direct exchanges.

If you would like a different fragrance, we recommend:

  1. Returning the eligible item according to this policy.
  2. Placing a new order for your preferred fragrance.

🚫 Order Cancellations

Before Shipment

Orders may be canceled if your cancellation request is received before the order has been processed and shipped.

After Shipment

Once an order has been shipped, cancellations are no longer possible.

Eligible products may still qualify for return according to this Return & Refund Policy.

🧴 Fragrance Care Notice

To maintain the quality of your fragrance, we recommend:

  • Store fragrances in a cool, dry place.
  • Keep away from direct sunlight and excessive heat.
  • Keep bottles tightly closed after use.
  • Avoid exposure to humidity and extreme temperatures.

For hygiene and quality reasons, we cannot accept returns of products that have been opened, altered, tampered with, or improperly stored after delivery.

Minor changes to packaging or bottle design made by the manufacturer do not qualify as product defects.

🛡 Fraud Prevention

To protect our customers and business, Fragrance Vault reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Abuse of the return policy
  • Excessive return activity
  • Suspicious transactions
  • Returned items that do not meet our eligibility requirements

📅 Policy Updates

Fragrance Vault reserves the right to modify or update this Return &Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on this page.

Your continued use of our website constitutes acceptance of the updated policy.

📬 Contact Us

If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us:

Fragrance Vault

📧 Email: help.fragrancevaults@outlook.com

📍 Address: 15202 N 5th Ave, Phoenix, AZ 85023