Shipping Policy

🚚 SHIPPING POLICY

Fast, Reliable & Secure Shipping

Thank you for shopping with Fragrance Vault.

At Fragrance Vault, we are committed to providing a fast, reliable, and transparent shipping experience. We understand that luxury fragrances require careful handling, which is why every order is inspected, securely packaged, and prepared with great attention to detail to help ensure it arrives safely and in excellent condition.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Our order fulfillment process includes:

  • Order verification
  • Payment confirmation
  • Product inspection
  • Secure packaging
  • Shipment preparation

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.

During promotional events, holidays, or periods of high order volume, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

🚚 Shipping Methods & Delivery Times

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (when available at checkout)

Please note that shipping estimates do not include order processing time and are not guaranteed.

Delivery times may vary depending on:

  • Customer location
  • Carrier operations
  • Weather conditions
  • High shipping volumes
  • Peak holiday seasons
  • Other circumstances beyond our reasonable control

📍 Shipping Coverage

Currently, Fragrance Vault ships to addresses within the United States only.

At this time, international shipping is not available.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Certain carriers may not deliver fragrance products to P.O. Boxes, APO/FPO addresses, or restricted locations due to transportation regulations.

💲 Shipping Costs

Shipping charges are automatically calculated during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight
  • Package dimensions

All shipping charges will be displayed before your order is completed.

From time to time, Fragrance Vault may offer promotional free shipping on qualifying orders. Any applicable terms and conditions will be clearly displayed on our website.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

You can monitor your shipment at any time using the tracking number provided.

📭 Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer:

  • Additional shipping charges may apply for reshipment.
  • Delivery delays may occur.
  • We cannot guarantee successful delivery or issue refunds for packages lost due to incorrect address information.

Please review your shipping information carefully before completing your order.

❌ Delayed, Lost, or Missing Packages

Although we work with trusted shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.

If your package appears delayed, we recommend:

  • Checking your tracking information.
  • Contacting the shipping carrier directly.
  • Verifying your shipping address.

If you need additional assistance, our customer support team will be happy to help investigate the issue.

Important Notice

Fragrance Vault is not responsible for delays or delivery issues caused by:

  • Shipping carrier delays
  • Severe weather conditions
  • Natural disasters
  • High shipping volumes
  • Service interruptions
  • Incorrect shipping information provided by the customer
  • Other events beyond our reasonable control

📦 Damaged Shipments

Every fragrance is packaged with care to help minimize the risk of damage during transit.

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping box
  • Photos of the packaging materials
  • A brief description of the issue

Our support team will review your request and work toward an appropriate resolution.

🧴 Fragrance Shipping Notice

Perfumes and fragrances may be classified as hazardous materials for transportation purposes.

As a result:

  • Certain shipping methods or destinations may not be available.
  • Delivery times may vary depending on carrier regulations.
  • Signature confirmation may be required for certain orders.
  • Some carriers may impose restrictions on air transportation of fragrance products.

Shipping options are subject to carrier availability and applicable transportation regulations.

📋 Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request before your order has been processed and shipped.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for additional information regarding eligible returns.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

Fragrance Vault

📧 Email: help.fragrancevaults@outlook.com

📍 Address: 15202 N 5th Ave, Phoenix, AZ 85023